Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Nov 2022 14:02:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery claire                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  claire Bot:  Hi claire, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9592524547 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC103122000546     You can also easily track your order from My Account > Order History.   Customer:  Start Again Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi claire, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9592524547 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC103122000546     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971552038001            05:48 PM, 04th Nov                     claire                    Thanks           05:48 PM, 04th Nov                   Abdulqader                   Hi Claire, thank you for contacting us. This's kader We would be happy to help you.           05:49 PM, 04th Nov                     claire                    Hi Abdulqader           05:49 PM, 04th Nov                     claire                    I should have received my order by 1st November           05:49 PM, 04th Nov                     claire                    But when i track it still has not been delivered           05:50 PM, 04th Nov                     claire                    Can you assist?           05:50 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:50 PM, 04th Nov                     claire                    Thank you           05:50 PM, 04th Nov                     claire                    Awaiting to hear from you           05:50 PM, 04th Nov                   Abdulqader                   Is this contact number is right  +971552038001?           05:52 PM, 04th Nov                     claire                    Yes it’s correct           05:52 PM, 04th Nov                     claire                    It’s for my friend in the UAE. He works at the Seychelles International Cargo office           05:52 PM, 04th Nov                     claire                    Can you confirm that it has not been delivered?           05:52 PM, 04th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:54 PM, 04th Nov                     claire                    Thank you           05:54 PM, 04th Nov                     claire                    I will be placing another order in a few minutes for a car seat           05:55 PM, 04th Nov                     claire                    Please ensure that they are both delivered together           05:55 PM, 04th Nov                     claire                    Thank you for your assistance           05:55 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.  please that we will contact you through your email once we get any updates           05:56 PM, 04th Nov                     claire                    Okay thank you. How many days do I expect to receive my shipment?           05:57 PM, 04th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           05:59 PM, 04th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:00 PM, 04th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:01 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5209517