Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Nov 2022 13:55:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery peer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  peer Bot:  Hi peer, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9593252678 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110222002353     You can also easily track your order from My Account > Order History.   Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi peer, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9593252678 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110222002353     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552535988            05:42 PM, 04th Nov                   Abdulqader                   Hi Peer, thank you for contacting us. This's kader We would be happy to help you.           05:43 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:43 PM, 04th Nov                     peer                    Order suppose to be delivered yesterday but still it is showing out for delivery           05:43 PM, 04th Nov                   Abdulqader                   Is this contact number is right  971552535988?           05:44 PM, 04th Nov                     peer                    Yes           05:44 PM, 04th Nov                     peer                    I need the courier by today           05:45 PM, 04th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:46 PM, 04th Nov                   Abdulqader                   please note that we will contact you through your email once we get any updates           05:47 PM, 04th Nov                     peer                    How long it will take           05:47 PM, 04th Nov                     peer                    Already 2 days delay           05:48 PM, 04th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.           05:48 PM, 04th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           05:49 PM, 04th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:49 PM, 04th Nov                     peer                    Kindly ensure that your delivery team hand over the items by tomorrow maximum           05:49 PM, 04th Nov                     peer                    It’s really bad           05:50 PM, 04th Nov                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:51 PM, 04th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:52 PM, 04th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5209487