Subject: Ticket Assigned - Conversation with Sonu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 13:07:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sonu                    Hello           04:59 PM, 03rd Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:59 PM, 03rd Nov                   MAX UAE whatsapp bot                    Hello Sonu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:59 PM, 03rd Nov                     Sonu                    3           04:59 PM, 03rd Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:59 PM, 03rd Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:59 PM, 03rd Nov                     Sonu                    2           04:59 PM, 03rd Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:00 PM, 03rd Nov                     Sonu                    1           05:00 PM, 03rd Nov                   MAX UAE whatsapp bot                   Please enter your email address           05:00 PM, 03rd Nov                     Sonu                    [email-masked]           05:00 PM, 03rd Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:00 PM, 03rd Nov                   Abdulqader                   Hi Soun, thank you for contacting us. This's kader We would be happy to help you.           05:00 PM, 03rd Nov                     Sonu                    Hi can you please update me on my refund status           05:01 PM, 03rd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:02 PM, 03rd Nov                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED255.00) on (11/3/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:04 PM, 03rd Nov                     Sonu                    Ok can you mark the other two items as not returned           05:05 PM, 03rd Nov                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           05:06 PM, 03rd Nov                     Sonu                    It’s ok           05:06 PM, 03rd Nov                     Sonu                    Leave thank you           05:06 PM, 03rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:06 PM, 03rd Nov                     Sonu                    No thanks           05:06 PM, 03rd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5094053