Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 15:37:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7392764992 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97338885262            07:23 PM, 02nd Nov                     hi                    Ok           07:23 PM, 02nd Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:23 PM, 02nd Nov                     hi                    Hello           07:24 PM, 02nd Nov                     hi                    I would like to know about my order. Email says i am supposed to receive it today           07:24 PM, 02nd Nov                     hi                    I didnt receive anything yet           07:24 PM, 02nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:24 PM, 02nd Nov                     hi                    Okay           07:24 PM, 02nd Nov                   Abdulqader                   Is this contact number is right+97338885262 ?           07:25 PM, 02nd Nov                     hi                    Yea           07:25 PM, 02nd Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:27 PM, 02nd Nov                     hi                    So when will that be?           07:27 PM, 02nd Nov                     hi                    I stayed at home the whole day because based on the email it said that i will get it on Wednesday 2nd           07:27 PM, 02nd Nov                     hi                    Then why is it not here yet?           07:28 PM, 02nd Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:28 PM, 02nd Nov                     hi                    Okay.. but i am very disappointed           07:28 PM, 02nd Nov                     hi                    I wasted my whole day           07:28 PM, 02nd Nov                     hi                    They should have atleast informed me if they wont be coming           07:29 PM, 02nd Nov                     hi                    My day was a waste based on someone else’s negligence and lack of responsibility           07:29 PM, 02nd Nov                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:30 PM, 02nd Nov                     hi                    I was not expecting that from centrepoint as i am a very loyal and regular customer there           07:30 PM, 02nd Nov                     hi                    I hope i get what i deserve after this incident           07:30 PM, 02nd Nov                     hi                    I demand to get the stuff today itself           07:31 PM, 02nd Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:33 PM, 02nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 02nd Nov                     hi                    No           07:34 PM, 02nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:36 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5089667