Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 14:36:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi dina, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Its last order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9593105535 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP110122003124     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  585260027            06:23 PM, 02nd Nov                   Abdulqader                   Hi, Dina thank you for contacting us. This's kader We would be happy to help you.           06:23 PM, 02nd Nov                     dina                    The driver called me and he said its too far           06:23 PM, 02nd Nov                     dina                             06:24 PM, 02nd Nov                     dina                    Its not accepted           06:24 PM, 02nd Nov                     dina                    He has to deliver my order from yesterday           06:24 PM, 02nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:24 PM, 02nd Nov                     dina                    And now at night he said its too far           06:25 PM, 02nd Nov                     dina                    And he is a layer           06:26 PM, 02nd Nov                     dina                    He send a message that the shipment need to change the address and that was not the reason           06:26 PM, 02nd Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           06:27 PM, 02nd Nov                     dina                    Serena community villa 137 bella casa           06:28 PM, 02nd Nov                     dina                    It was not the reason i already send him the location           06:28 PM, 02nd Nov                     dina                    He is changing the cause           06:28 PM, 02nd Nov                     dina                    Not to blam him           06:28 PM, 02nd Nov                     dina                    Its not accepted           06:29 PM, 02nd Nov                     dina                    Very very bad delivery man           06:29 PM, 02nd Nov                     dina                    Not telling the truth           06:29 PM, 02nd Nov                     dina                    Splash is not a local store to have such a delivery           06:29 PM, 02nd Nov                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           06:30 PM, 02nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:33 PM, 02nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5089256