Subject: Ticket Assigned - Conversation with binte
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 14:30:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with binte binte                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  binte Bot:  Hi binte, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567298872            06:17 PM, 02nd Nov                   Abdulqader                   Hi Binte', thank you for contacting us. This's kader We would be happy to help you.           06:18 PM, 02nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:18 PM, 02nd Nov                     binte                    Actually i want to cancel my order           06:18 PM, 02nd Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9593204329?           06:18 PM, 02nd Nov                     binte                    It was supposed to b delivered today and before ordering it was showing 2 nov           06:19 PM, 02nd Nov                     binte                    But i have not received so i want to cancel           06:19 PM, 02nd Nov                     binte                    Still this order showing in process           06:19 PM, 02nd Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           06:20 PM, 02nd Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order  ASAP and you will updated shortly           06:20 PM, 02nd Nov                     binte                    I dnt need now           06:20 PM, 02nd Nov                     binte                    Because i visited store they said it has not arrived so i bought frm store           06:20 PM, 02nd Nov                     binte                    I dnt need the online one           06:20 PM, 02nd Nov                     binte                    And I need it today so there is no point to wait more so can u please cancel it           06:21 PM, 02nd Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           06:21 PM, 02nd Nov                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           06:22 PM, 02nd Nov                     binte                    In the means  tym pause this order now           06:22 PM, 02nd Nov                     binte                    R u sure if i dnt receive it will be cancelled and refuneded?           06:23 PM, 02nd Nov                     binte                    I have already bought it frm store very unsatisfactory onlnie service           06:24 PM, 02nd Nov                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:24 PM, 02nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 02nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5089217