Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 15:23:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554887908            06:41 PM, 01st Nov                     hi                    Ok           06:42 PM, 01st Nov                     hi                    Hi           06:42 PM, 01st Nov                   Aya                   Hello dear customer, I am Aya, thank you for contacting us. how may I help you today.           06:44 PM, 01st Nov                   Aya                   we can see that you have contacted us regarding refund information           06:44 PM, 01st Nov                     hi                    Hello           06:46 PM, 01st Nov                     hi                    Ma'am actually bu mistake I click refund           06:47 PM, 01st Nov                     hi                    Ma'am my issue with order proceeding with shukran           06:47 PM, 01st Nov                     hi                    Ma'am my email is [email-masked]           06:48 PM, 01st Nov                   Aya                   could you please provide me with the order number           06:48 PM, 01st Nov                     hi                    And ma'am my shukrans points are 38           06:48 PM, 01st Nov                     hi                    And ma'am there is written           06:48 PM, 01st Nov                   Aya                   kindly note that this email [email-masked] is registered to Shukran card 1800000308289227, but there is no order has been placed through it           06:50 PM, 01st Nov                     hi                    Maam           06:51 PM, 01st Nov                     hi                    I am telling you           06:51 PM, 01st Nov                     hi                    That I am going to order not order yet           06:51 PM, 01st Nov                     hi                    But ma'am in my shukran written that I will get 10 bonus           06:51 PM, 01st Nov                     hi                    10bonus           06:52 PM, 01st Nov                     hi                    But ma'am there is not shown any bonus shukrans... Means 300 aed my irder           06:52 PM, 01st Nov                     hi                    After applying my code there is           06:53 PM, 01st Nov                     hi                    200 something           06:53 PM, 01st Nov                     hi                    200 aed           06:53 PM, 01st Nov                     hi                    My shukran aed using 1.89 aed also           06:53 PM, 01st Nov                   Aya                   kindly note that your points should be 200 points or more so that you can use your Shukran card while placing the order           06:54 PM, 01st Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:59 PM, 01st Nov                     hi                    Ma'am I send you a Pic so that you better understand I am not talking about here 200 points I am talking about here 150 AED spend so we get bonus 10 shukrans           06:59 PM, 01st Nov                     hi                             06:59 PM, 01st Nov                     hi                    You can see this ma'am so you better understand           07:00 PM, 01st Nov                   Abdulqader                   kindly note that the offer says that if you purchased from the store or through the online with 150 AED you will received 10 Shukrans , so you should place the order in the first place           07:01 PM, 01st Nov                     hi                    So ma'am after spending they must give me bonus           07:03 PM, 01st Nov                     hi                    My Gmail is [email-masked]           07:03 PM, 01st Nov                     hi                    My account last digit is 9227           07:03 PM, 01st Nov                   Aya                   Kindly note that If you have 200 points or more, then only you will be eligible to spend your points.           07:15 PM, 01st Nov                   Aya                   As we can check your available shukran points is only 37.           07:15 PM, 01st Nov                   Aya                   however, we kindly ask you to please contact Shukran team on ([email-masked]) or (800-7485726) in order to be fully assisted.           07:16 PM, 01st Nov                   Aya                   Is there anything else may I assist you?           07:16 PM, 01st Nov                   Abdulqader                   regarding the above offer received from shuknran we request you to please contact shuran support team on the above mentioned deatails.           07:19 PM, 01st Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 01st Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:22 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5084215