Subject: Ticket Assigned - Conversation with precious
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 15:04:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with precious precious                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  precious Bot:  Hi precious, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585671766            06:55 PM, 01st Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           06:55 PM, 01st Nov                     precious                    Hi Kader           06:56 PM, 01st Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:56 PM, 01st Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9592589269?           06:57 PM, 01st Nov                     precious                    I am having issues with your delivery timing as they always try to deliver like 11pm.last night and now when i already left the office           06:57 PM, 01st Nov                     precious                    Yes           06:57 PM, 01st Nov                     precious                    If they cant arrange delivery tomorrow between 9-5           06:57 PM, 01st Nov                     precious                    Please just refund this to my account           06:58 PM, 01st Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order between 9-5.           06:59 PM, 01st Nov                     precious                    Thank you kader           06:59 PM, 01st Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:00 PM, 01st Nov                     precious                    I was just confused as they said they cant deliver during that timing           07:01 PM, 01st Nov                     precious                    So i was furious and just wanting a refund           07:01 PM, 01st Nov                     precious                    But thanks for your help Kader, would wait for them to come tomorrow between 9-5           07:01 PM, 01st Nov                   Abdulqader                   Ok sure will do the needfull           07:04 PM, 01st Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:04 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5084112