Subject: Ticket Assigned - POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 15:13:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  POD sami hag hamed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi sami hag hamed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9592124020 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558000665            06:58 PM, 29th Oct                   Abdulqader                   Hi Sami, thank you for contacting us. This's kader We would be happy to help you.           06:59 PM, 29th Oct                     sami hag hamed                    Hi mr kader           06:59 PM, 29th Oct                     sami hag hamed                    I have a concern anout my last order           06:59 PM, 29th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:00 PM, 29th Oct                     sami hag hamed                    I placed the order on October 26 and supposed to receive it next day but until now i didn't get it           07:00 PM, 29th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 9592124020?           07:02 PM, 29th Oct                     sami hag hamed                    Yes           07:02 PM, 29th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have checked and we would like to inform you that our courier team contacted on +971558000665) and delivered the order on (  10/27/22).           07:03 PM, 29th Oct                   Abdulqader                   We request you to please check with your security, family members and neighbours regarding your order.           07:03 PM, 29th Oct                     sami hag hamed                    And i am assuring you no one contacted me at all           07:03 PM, 29th Oct                     sami hag hamed                    And since October 27 i have been calling the contact center but no action taken           07:04 PM, 29th Oct                     sami hag hamed                    One question, who contacted me on my phone???           07:05 PM, 29th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:05 PM, 29th Oct                     sami hag hamed                    I think you as company have a log for your courier personnel           07:06 PM, 29th Oct                     sami hag hamed                    Sorry mr kader i have been waiting for the concerned department to call me back for 3 days           07:06 PM, 29th Oct                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team to check the order with courier team.           07:07 PM, 29th Oct                     sami hag hamed                    Can i request a call back from the customer service department           07:08 PM, 29th Oct                   Abdulqader                   Ok sure we  will arrange the call for you           07:09 PM, 29th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:10 PM, 29th Oct                     sami hag hamed                    This is my only inquiry and i hope to solve this issue as soon as possible           07:11 PM, 29th Oct                   Abdulqader                    we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email             07:12 PM, 29th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:12 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5068685