Subject: Ticket Assigned - Conversation with Sumaya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 13:49:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumaya Sumaya                    Hi  I need to order a few items from my previous order but the return option is not showing           05:41 PM, 29th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:41 PM, 29th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:41 PM, 29th Oct                     Sumaya                    1           05:41 PM, 29th Oct                   MAX UAE whatsapp bot                    Hello Sumaya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:41 PM, 29th Oct                     Sumaya                    2           05:42 PM, 29th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:42 PM, 29th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:42 PM, 29th Oct                     Sumaya                    2           05:42 PM, 29th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:42 PM, 29th Oct                     Sumaya                    1           05:42 PM, 29th Oct                   MAX UAE whatsapp bot                   Please enter your email address           05:42 PM, 29th Oct                     Sumaya                    [email-masked]           05:42 PM, 29th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:42 PM, 29th Oct                   Abdulqader                   Hi Sumaya, thank you for contacting us. This's kader We would be happy to help you.           05:42 PM, 29th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:43 PM, 29th Oct                     Sumaya                    Hi           05:43 PM, 29th Oct                     Sumaya                    Ik           05:43 PM, 29th Oct                     Sumaya                    Ok*           05:43 PM, 29th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 9592411203?           05:43 PM, 29th Oct                     Sumaya                    No           05:43 PM, 29th Oct                     Sumaya                    Ends with ...279           05:43 PM, 29th Oct                     Sumaya                    The guy picked up return items and I accidently put in an item without selecting the return option           05:44 PM, 29th Oct                     Sumaya                    Also I need to return shoes from that order           05:44 PM, 29th Oct                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website so that we assist you with this accordingly.           05:45 PM, 29th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:47 PM, 29th Oct                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:49 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5068282