Subject: Ticket Assigned - Conversation with tania gomes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 16:13:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tania gomes tania gomes                    Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi tania gomes, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 28th Oct                     tania gomes                    Hi can you update regarding the refund status of orderorder9591718759           08:00 PM, 28th Oct                   Abdulqader                   Hi Taina, thank you for contacting us. This's kader We would be happy to help you.           08:01 PM, 28th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:01 PM, 28th Oct                     tania gomes                    Sorry order number 9591423105           08:01 PM, 28th Oct                     tania gomes                    Item's were picked up Las week           08:02 PM, 28th Oct                     tania gomes                    Or early this week           08:02 PM, 28th Oct                   Abdulqader                   We would like to inform you that we have processed the refund of amount AED62.65on (10/26/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:03 PM, 28th Oct                     tania gomes                    Total of 13 items were returned           08:03 PM, 28th Oct                     tania gomes                    Amount was around 600 plus           08:03 PM, 28th Oct                     tania gomes                    The 62 for one item I already received           08:05 PM, 28th Oct                   Abdulqader                   Please note that according to returns tracking ID: RP102322002248, we can see that your items were collected from you on 25/10/2022.We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           08:05 PM, 28th Oct                     tania gomes                    Ok can you tell me by when I will receive a.           08:06 PM, 28th Oct                     tania gomes                    Update           08:06 PM, 28th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. The item is still with the courier and it generally takes 3-5 working days to deliver the items to our warehouse.           08:09 PM, 28th Oct                     tania gomes                    Ok           08:09 PM, 28th Oct                     tania gomes                    Please raise a request to expedite           08:09 PM, 28th Oct                   Abdulqader                   Ok sure will do the needfull           08:11 PM, 28th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:11 PM, 28th Oct                     tania gomes                    Thanks           08:11 PM, 28th Oct                     tania gomes                    That is all           08:11 PM, 28th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:13 PM, 28th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5064805