Subject: Ticket Assigned - update address
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 15:56:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  update address tania gomes                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi tania gomes, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:48 PM, 28th Oct                   Abdulqader                   Hi Tania, thank you for contacting us. This's kader We would be happy to help you.           07:49 PM, 28th Oct                     tania gomes                    Hi kader           07:49 PM, 28th Oct                   Abdulqader                   We can see that you are contacting us regarding your order  9591718759?           07:49 PM, 28th Oct                     tania gomes                    I need to change the pickup address for my return for order order9591718759           07:49 PM, 28th Oct                     tania gomes                    They have not yet picked up the item           07:50 PM, 28th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused,  Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:51 PM, 28th Oct                     tania gomes                    Flat number 208; Abdullah Abdul Rasool bldg; next to NMC speciality hospital, Al nahda 2 dubai           07:52 PM, 28th Oct                     tania gomes                    0561089109           07:52 PM, 28th Oct                   Abdulqader                   We would like to inform that we are going to update your provided address to the courier team           07:53 PM, 28th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:53 PM, 28th Oct                     tania gomes                    Ok           07:53 PM, 28th Oct                     tania gomes                    When will they pick it up,it has been already 3 days           07:53 PM, 28th Oct                   Abdulqader                   please note the courier partner may take up to 3- 5 business days to arrange the collection.           07:54 PM, 28th Oct                     tania gomes                    Ok           07:54 PM, 28th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:54 PM, 28th Oct                     tania gomes                    Can you make a request to expedite the return pick up please           07:55 PM, 28th Oct                   Abdulqader                   Kindly note we'll do our best to collect your order asap.           07:56 PM, 28th Oct                     tania gomes                    Ok           07:56 PM, 28th Oct                     tania gomes                    That's all then           07:56 PM, 28th Oct                     tania gomes                    Thanks           07:56 PM, 28th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 28th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5064748