Subject: Ticket Assigned - Conversation with tarikul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 16:13:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tarikul tarikul                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  tarikul Bot:  Hi tarikul, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4686651848 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97430931925 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Tarikul, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  actually,some few minutes ago i ordered a watch..but now i want to cancel this order. Customer:  order number is 4686651848 Agent:  We would like to inform you that we have cancelled the order. Customer:  i already tired for cancel..its not cancelling.why i don’t know. Customer:  oky brother,,now its successfully cancelled. Agent:  Is there is any thing else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:05 PM, 27th Oct                   Abdulqader                   Hi Tarikul, thank you for contacting us. This's kader We would be happy to help you.           08:06 PM, 27th Oct                     tarikul                    actually i return a product ,,and delivery man is already pick it..           08:06 PM, 27th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:06 PM, 27th Oct                     tarikul                    oky...           08:06 PM, 27th Oct                     tarikul                    now can i take another product from any showroom ?           08:07 PM, 27th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  Please note that according to returns tracking ID: RP1026220005170, we can see that your items were collected from you on27/10/2022.We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:08 PM, 27th Oct                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           08:08 PM, 27th Oct                     tarikul                    ooky..           08:09 PM, 27th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 27th Oct                     tarikul                    now can i take another product from any showroom ?           08:09 PM, 27th Oct                   Abdulqader                   Kindly note that we will refund the amount after 2-3 days in my credit in app           08:10 PM, 27th Oct                     tarikul                    thank you           08:11 PM, 27th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:11 PM, 27th Oct                     tarikul                    no           08:12 PM, 27th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5061098