Subject: Ticket Assigned - Conversation with divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 15:57:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi divya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:49 PM, 27th Oct                   Abdulqader                   Hi Divya, thank you for contacting us. This's kader We would be happy to help you.           07:49 PM, 27th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 9591957823?           07:50 PM, 27th Oct                     divya                    Yes           07:50 PM, 27th Oct                   Abdulqader                   Is this contact number is right +971553021148 ?           07:50 PM, 27th Oct                     divya                    Its 2days now i told the delivery team to cancel and refund           07:51 PM, 27th Oct                     divya                    Yet delivery guys are trying to delivery. I am out of country cannot collect the package no matter how many attempts are made           07:51 PM, 27th Oct                     divya                    The initial delivery guy dint delievr in time so had to catch up flight           07:52 PM, 27th Oct                     divya                    Please cancel the order and initiate the refund. Thank you           07:52 PM, 27th Oct                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:52 PM, 27th Oct                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:53 PM, 27th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:54 PM, 27th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5061023