Subject: Ticket Assigned - Conversation with Voldemort
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 13:29:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Voldemort Voldemort                    Hello           05:19 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:19 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:19 PM, 27th Oct                     Voldemort                    1           05:19 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    Hello Voldemort , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:19 PM, 27th Oct                     Voldemort                    1           05:19 PM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:19 PM, 27th Oct                     Voldemort                    9592041780           05:19 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            05:20 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 27th Oct                     Voldemort                    2           05:20 PM, 27th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:20 PM, 27th Oct                     Voldemort                    1           05:20 PM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:20 PM, 27th Oct                     Voldemort                    [email-masked]           05:20 PM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:20 PM, 27th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           05:20 PM, 27th Oct                     Voldemort                    I want to return product           05:21 PM, 27th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:22 PM, 27th Oct                     Voldemort                    Sure           05:22 PM, 27th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. ​You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           05:22 PM, 27th Oct                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.           05:23 PM, 27th Oct                     Voldemort                    So can I get refund the same time?           05:23 PM, 27th Oct                   Abdulqader                   If you return the item through store you will get a refund on my credit           05:25 PM, 27th Oct                     Voldemort                    Oki.           05:25 PM, 27th Oct                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:25 PM, 27th Oct                     Voldemort                    Ok. I shall follow the same           05:26 PM, 27th Oct                     Voldemort                    Thank you           05:26 PM, 27th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 PM, 27th Oct                     Voldemort                    No thank you           05:28 PM, 27th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5060260