Subject: Ticket Assigned - Ticket # 339354 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 12:26:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 339354 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 339354 with subject Fwd: [#5012273] - Conversation with مرحبا has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team     To view the status of the ticket, please login to FarEye Support Portal and visit https://support.getfareye.com/helpdesk/tickets/339354     

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5059257