Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 10:03:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Greetings!

Please note that we purchased a shirt from the app Order # 8169191795 on 05.05.22.
We didn’t like the fit so we went to the store Salem Al Mubarak Street, Block 3 to return before the 14 days.
Upon return, we were informed that the money will be returned to our account as usual
 We have gone through the process a few times previously.

We left from there and went back to follow up by the first week of June but there was no update.
After this, we were only able to go by the month of July and there was still no refund.
We called the online store number as well and they said that because the refund was in-store, they could not assist us with this situation.
We went into the store again in the month of August and the staff informed us that they have no knowledge of this.
We are very regular customers of Centrepoint and family for years now and have made many purchases online and as mentioned previously, a few returns as well. This is the first time we’ve faced any such issue and now it has been 3 and a half months since the return and there has been no refund nor any track of what happened to our money. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5016826