Subject: Note Added - [#4940116] need esc
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 08:15:47 +0000

Hi ,    Althaf Sulaiman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940116    Subject:  need esc   Requester: Jawaher    Note Content:   <div class="WordSection1">
<div class="MsoNormal">
<span style="mso-fareast-language:EN-US">Hi <a id="OWAAMECC459E43C8D4430B356E7B798CBAB03" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay</span></a>,<br>
<br>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>The charge time is around 2hour and continue to working around 4hours.</span><span style="mso-fareast-language:EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Cavolini;color:black">Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Cavolini;color:black">Althaf Muhammed Sulaiman<br>
</span><span lang="EN-US" style="font-family:Cavolini">E-commerce Executive</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none">
<span lang="EN-US"><img width="128" height="43" style="width:1.3333in;height:.4479in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMyODE4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fYR_wNxK4C1vPHvYOhLKS3MMBBUG14_PTRFVMDNbcWk" data-id="2044003328186"></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:9.0pt;color:#595959">Level-25 Landmark Tower, Dubai Marina, U.A.E
</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:9.0pt;color:#44546A">Email Id:
</span><span lang="EN-US" style="font-size:9.0pt"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none">
<span lang="EN-US" style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'><a href="http://www.babyshopstores.com" rel="noreferrer"><span style="color:#0563C1">www.babyshopstores.com</span></a>,
 T: +971 4 517 2062</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'>Dubai Marina, PO Box 25030, Dubai, UAE</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, 18 October 2022 10:31 PM<br>
<b>To:</b> Adisha Dua &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Aldrin Patron &lt;[email-masked]&gt;; Althaf Sulaiman &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Adisha Dua &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4940116] - need esc</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM2651863E52904A45A713D2AF3BBF5F4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>
<a id="OWAAM864C4AE0B4114781ADB68D6BB156A776" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Adisha</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Please assist with below query.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">The customer contact us regarding the Product charging for how long will be charging and continue working  Hours and The duration of the electric charge</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Juniors Electric Breast Pump:</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"><a href="https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Feeding/Breast-Feeding/BABYSHOP-Juniors-Electric-Breast-Pump/p/161347323" target="_blank" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#2C5CC5;background:white;text-decoration:none'>https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Feeding/Breast-Feeding/BABYSHOP-Juniors-Electric-Breast-Pump/p/161347323</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzMyODE4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pn17Bemv78AlmE3HDfzE_DX3XtA5vLTTwGnCsTEJzaA" data-id="2044003328187" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, September 30, 2022 2:05 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aldrin Patron &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4940116] - need esc</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">+ <a id="OWAAM7ED9E738CC7D411081B4C38446FEBFAE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Althaf Sulaiman</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, September 30, 2022 1:40 PM<br>
<b>To:</b> Aldrin Patron &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4940116] - need esc</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team, <br>
<br>
Problem Statement: BS PRODUCT INFORMATION DESCRIPTION<br>
<br>
The customer contact us regarding the Product charging for how long will be charging and continue working  Hours and The duration of the electric charge</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
​Juniors Electric Breast Pump:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'><a href="https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Feeding/Breast-Feeding/BABYSHOP-Juniors-Electric-Breast-Pump/p/161347323" rel="noreferrer">https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Feeding/Breast-Feeding/BABYSHOP-Juniors-Electric-Breast-Pump/p/161347323</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
Regards,<br>
Sohaib</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4940116:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>