Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 16:37:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    * File attached - trim.2FC5B097-EB56-4EA6-BBB7-281B2BBFAF44.MOV *             08:26 PM, 25th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           08:27 PM, 25th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:29 PM, 25th Oct                     User                    If you don't find a solution for this problem i will file a complaint i will either demand for a replacement or a refund           08:31 PM, 25th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 8191823138?           08:31 PM, 25th Oct                     User                    yes           08:31 PM, 25th Oct                   Abdulqader                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.           08:33 PM, 25th Oct                   Abdulqader                   We are truly sorry , we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 1800871. to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (homecentre) store across the Kuwait.           08:33 PM, 25th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:35 PM, 25th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:37 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5051731