Subject: Note Added - [#4864841] Damage in ceiling paint and sofas furniture due to product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 15:40:19 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4864841    Subject:  Damage in ceiling paint and sofas furniture due to product   Requester: Adouma04    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM7B0391CEC47B490890053B79039F059F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kara KathrinePineda</span></a>
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<div class="MsoNormal">Please check on the following customer complain…</div>
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<div class="MsoNormal">Best Regards!</div>
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<div class="MsoNormal">Jainul Hussain</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, October 25, 2022 6:33 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4864841] - Damage in ceiling paint and sofas furniture due to product</div>
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<a id="OWAAM73631F703D5D4394ACA5AB9F5382A29F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="MsoNormal">Assist to resolve the case below for store related purchase.</div>
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<div class="MsoNormal">Customer name : Mrs Hajer Ameur Besrour</div>
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<div class="MsoNormal">Phone number: 050-895-4337</div>
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<div class="MsoNormal">Store :  mall of the emirates centerpoint</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzI2MzIyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kicqbcqbsly0EOGg_MTHCyND2zhEelNQytMC9qxPNdc" data-id="2044003263224" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 30, 2022 9:40 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4864841] - Damage in ceiling paint and sofas furniture due to product</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Gentle Reminder
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Customer name : Mrs Hajer Ameur Besrour<br>
Phone number: 050-895-4337<br>
Store :  mall of the emirates centerpoint<br>
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Issue Description: The customer complained that he had purchases the product from the store which is a damaged item (French vanilla jasmine oil scent from the brand ADORE ) he used it normally like any other  product but he said that when he added the water,
 was red stains in the entire room On the entire floor, on white fabric new sofa, on a learher bench all all the way up to my ceiling. It looked like blood stains.<br>
kindly check the photo he attached <br>
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Please note customer he didn't attached the invoice.<br>
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Regards </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 23 Sep at 11:23 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Customer name : Mrs Hajer Ameur Besrour<br>
Phone number: 050-895-4337<br>
Store :  mall of the emirates centerpoint</span></div>
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Issue Description: The customer complained that he had purchases the product from the store which is a damaged item (French vanilla jasmine oil scent from the brand ADORE ) he used it normally like any other  product but he said that when he added the water,
 was red stains in the entire room On the entire floor, on white fabric new sofa, on a learher bench all all the way up to my ceiling. It looked like blood stains.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">kindly check the photo he attached <br>
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Please note customer he didn't attached the invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards <br>
Abdulqader</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 12 Sep at 5:16 PM
<span class="separator">, Adouma04 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span class="separator">&gt; Dear mamagement of centerpoint stores</span><br>
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<span class="separator">&gt; I wanted to bring to your attention an incicent that happened inside my house regarding a product i have purchased from the mall of the emirates centerpoint store.</span><br>
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<span class="separator">&gt; I have purchased rhe product </span><br>
<span class="separator">&gt; French vanilla jasmine oil scent from rhe brand ADORE (see pic)</span><br>
<span class="separator">&gt; It is of a red liquid</span><br>
<span class="separator">&gt; I used it normally like any other scent inside a container a bought from centeepoint with a small tea candle.</span><br>
<span class="separator">&gt; </span><br>
<span class="separator">&gt; I added water and a tiny extract of this product. When water evaporated there was red stains in the entire room:</span><br>
<span class="separator">&gt; On the entire floor, on my white fabric new sofa, on a learher bench all all the way up to my ceiling. It looked like blood stains.
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<span class="separator">&gt; I was able to remove the red stains from the floor, i happened to urgently bring a professional that i had to pay as an extra expense to remove the stains from the white sofa fabric. I also paid professional cleaners to come remove
 rhe stains from the ceiling and it was impossible to have it removed from the ceilling and the professionals conclusion was it had to be repainted. Not to mention that My son saw oil shots coming towards his face...</span><br>
<span class="separator">&gt; I am sending you pictures of rhe product and the stains on the ceiling. I would ask after all this inconvenience and exrra spendings from my side to remove all stains from my furniture that centerpoint sends a professional painter
 to remove those red stains in a professional way on our white ceiling. Looking forward to your feedback.</span><br>
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<span class="separator">&gt; Best regards</span><br>
<span class="separator">&gt; Mrs Hajer Ameur Besrour</span><br>
<span class="separator">&gt; 050-895-4337</span><br>
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<span class="separator">&gt; Sent from my iPhone</span></span></div>
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