Subject: Ticket Assigned - Conversation with Alia?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 15:32:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alia? Alia?                    Hi           07:11 PM, 25th Oct                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:11 PM, 25th Oct                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:11 PM, 25th Oct                     Alia?                    1           07:11 PM, 25th Oct                    Centrepoint KW whatsapp bot                    Hello Alia? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:11 PM, 25th Oct                     Alia?                    3           07:11 PM, 25th Oct                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:11 PM, 25th Oct                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:11 PM, 25th Oct                     Alia?                    2           07:12 PM, 25th Oct                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:12 PM, 25th Oct                     Alia?                    1           07:12 PM, 25th Oct                    Centrepoint KW whatsapp bot                   Please enter your email address           07:12 PM, 25th Oct                     Alia?                    [email-masked]           07:13 PM, 25th Oct                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:13 PM, 25th Oct                   Abdulqader                   Hi Alia, thank you for contacting us. This's kader We would be happy to help you.           07:13 PM, 25th Oct                     Alia?                    Hi Kader           07:14 PM, 25th Oct                     Alia?                    I returned 2 items           07:14 PM, 25th Oct                     Alia?                    But I received 2 kd as a refund           07:15 PM, 25th Oct                     Alia?                    Which is not correct           07:15 PM, 25th Oct                     Alia?                             07:16 PM, 25th Oct                     Alia?                    Can you please check what are the 2 KD for??           07:16 PM, 25th Oct                     Alia?                             07:16 PM, 25th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:16 PM, 25th Oct                     Alia?                    Sure           07:17 PM, 25th Oct                   Abdulqader                   We would like to inform you that we have processed the refund of amount KWD9.78) on (10/24/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:20 PM, 25th Oct                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD2.06) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:21 PM, 25th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:22 PM, 25th Oct                     Alia?                    Sorry I didn’t get it           07:22 PM, 25th Oct                     Alia?                    Why don’t you refund the whole amount?           07:23 PM, 25th Oct                   Abdulqader                   We truly sorry you have been used my credit in the order 8190849432           07:24 PM, 25th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:25 PM, 25th Oct                     Alia?                    You mean if I use my credit that will be refunded first then the rest money later?           07:26 PM, 25th Oct                     Alia?                    Did I get it right?           07:26 PM, 25th Oct                     Alia?                    Rest of *           07:26 PM, 25th Oct                   Abdulqader                   Kindly note if you have used my credit and you did return the item the refund will be refund in my credit only           07:28 PM, 25th Oct                     Alia?                    Ok           07:28 PM, 25th Oct                     Alia?                    So the 9 KD will be refunded to my bank account??           07:28 PM, 25th Oct                     Alia?                    Or as a credit too?           07:29 PM, 25th Oct                   Abdulqader                   Yes           07:29 PM, 25th Oct                   Abdulqader                   In your bank account           07:29 PM, 25th Oct                     Alia?                    Ok then           07:29 PM, 25th Oct                   Abdulqader                   we have processed the refund of the amount KWD9.78) on (10/24/22) in your bank account           07:30 PM, 25th Oct                     Alia?                    It’s clear now           07:30 PM, 25th Oct                     Alia?                    Thanks           07:30 PM, 25th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:30 PM, 25th Oct                     Alia?                    No thanks           07:30 PM, 25th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:32 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5051385