Subject: Ticket Assigned - Conversation with saket wali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 16:37:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saket wali saket wali                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi saket wali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  501345149 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9591408647 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP102222002569     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Skeet, thank you for contacting us. This's kader We would be happy to help you. Customer:  Hi Kader my name is Saket Customer:  My order for which i had raised a complaint in the morning hasn't been delivered nor have i received an update on the same Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Sure i don't know what mais has done since morning Agent:  I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority. Agent:  this is your complaint number 5044500 Agent:  We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team. Agent:  Do you have any other inquiries that we can help with? Customer:  No other query it's just i am leaving Wednesday and wanted to purchase more cloths and lost out on the offers now Agent:  We wil do our best to arrange the delivery ASAP and you will updated shortly Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:29 PM, 24th Oct                     saket wali                    Hi which show room of yours has xl sizes readily available on shelf           08:30 PM, 24th Oct                     saket wali                    By xl i mean plus size 5xl           08:30 PM, 24th Oct                   Abdulqader                   Hi Saket, thank you for contacting us. This's kader We would be happy to help you.           08:31 PM, 24th Oct                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           08:33 PM, 24th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:35 PM, 24th Oct                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:37 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046997