Subject: Ticket Assigned - Conversation with Sherif Shebl
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 16:00:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherif Shebl Sherif Shebl                    Hello good evening           07:47 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:47 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:47 PM, 24th Oct                     Sherif Shebl                    1           07:47 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    Hello Sherif Shebl , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:47 PM, 24th Oct                     Sherif Shebl                    1           07:48 PM, 24th Oct                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:48 PM, 24th Oct                     Sherif Shebl                    9591783009           07:48 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             07:48 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 24th Oct                     Sherif Shebl                    2           07:51 PM, 24th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:51 PM, 24th Oct                     Sherif Shebl                    1           07:51 PM, 24th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:51 PM, 24th Oct                     Sherif Shebl                    [email-masked]           07:52 PM, 24th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:52 PM, 24th Oct                   Abdulqader                   Hi Sherif, thank you for contacting us. This's kader We would be happy to help you.           07:52 PM, 24th Oct                     Sherif Shebl                    Hello Kader           07:53 PM, 24th Oct                     Sherif Shebl                    I’ve ordered some items from babyshop and the amount is already deducted from my account           07:53 PM, 24th Oct                     Sherif Shebl                             07:54 PM, 24th Oct                     Sherif Shebl                    Then I get a message saying that the order couldn’t be processed           07:54 PM, 24th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:55 PM, 24th Oct                     Sherif Shebl                    Ok I’m waiting for you right here           07:56 PM, 24th Oct                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9591783009) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9591783024).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           07:56 PM, 24th Oct                     Sherif Shebl                    Do you mean everything is going well now with my order and the order is placed ?           07:58 PM, 24th Oct                   Abdulqader                   Yes the order is placed successfully with new order number 9591783024           07:58 PM, 24th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:59 PM, 24th Oct                     Sherif Shebl                    Ok Mr Kader , thanks a lot and I appreciate your help           07:59 PM, 24th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 24th Oct                     Sherif Shebl                    No Mr Kader you’ve done a lot already           07:59 PM, 24th Oct                     Sherif Shebl                    ?           07:59 PM, 24th Oct                   Abdulqader                   Thanks again           07:59 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046834