Subject: Ticket Assigned - Conversation with carisajanelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 15:33:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carisajanelle carisajanelle                    Hi           07:09 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:09 PM, 24th Oct                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:09 PM, 24th Oct                     carisajanelle                    1           07:09 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Hello Carisajanelle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:09 PM, 24th Oct                     carisajanelle                    1           07:09 PM, 24th Oct                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           07:09 PM, 24th Oct                     carisajanelle                    8191686752           07:10 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            07:10 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:10 PM, 24th Oct                     carisajanelle                    2           07:10 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:10 PM, 24th Oct                     carisajanelle                    1           07:11 PM, 24th Oct                    Centrepoint KW whatsapp bot                   Please enter your email address           07:11 PM, 24th Oct                     carisajanelle                    [email-masked]           07:11 PM, 24th Oct                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:11 PM, 24th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:12 PM, 24th Oct                     carisajanelle                    Hi. I received my order today afternoon. Upon checking it something is missing. One of my orders is the disney marie bib and booties set of 2. But unfortunately the bibs are not there           07:13 PM, 24th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:14 PM, 24th Oct                     carisajanelle                    Ok sure           07:14 PM, 24th Oct                   Abdulqader                   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely           07:16 PM, 24th Oct                   Abdulqader                   kindly check the order again           07:16 PM, 24th Oct                     carisajanelle                    Here it is and it doesnt come with any bib           07:17 PM, 24th Oct                     carisajanelle                    I double checked everything in the box twice but did not find it           07:17 PM, 24th Oct                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website so that we assist you with this accordingly.           07:19 PM, 24th Oct                     carisajanelle                    Disney Marie Print Bib and Booties - Set of 2  Color: Multicolour  Size: Free Size           07:21 PM, 24th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. We would like to inform you that a new return request has been created on 10/24/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           07:22 PM, 24th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:24 PM, 24th Oct                     carisajanelle                    No. I dont want to return the item. I just want to let u know that it wasnt complete. But im not asking for a return.           07:25 PM, 24th Oct                     carisajanelle                    Unless u will exchange it with a complete set           07:25 PM, 24th Oct                   Abdulqader                   We truly sorry we cannot send the missing items we do not have an exchange option available online at this time           07:28 PM, 24th Oct                     carisajanelle                    Its ok then i dont want to return it. Thanks           07:29 PM, 24th Oct                   Abdulqader                   I am really sorry for that           07:31 PM, 24th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:31 PM, 24th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:33 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046712