Subject: Ticket Assigned - Conversation with hi im rhen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 15:06:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi im rhen hi im rhen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi im rhen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Thank you Agent:  Hi Rhen, My name is Mohamed. Thank you for contacting us. I will be happy to help you! Customer:  Good day Sir Customer:  I just to follow up about the return process, i requested it last Oct19 but unfortunately until now it hasnt been fix. Agent:  We request you to please confirm if this is your correct mobile number (96551768040), So we can assist you further. Customer:  yesterday someone message me from the Landmark team, that they will pick up the item, and i requested if its possible to pick up around 9am-10am, since i had work at 3pm...  i did not sleep well assuming that driver will contact me, but the driver contact me at 5pm, and im in my work that time Customer:  Yes.  it is. Customer:  They can reach me through whatsapp number sir Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  We request you to please allow us some time Agent:  We will update you in your email [email-masked] Customer:  Thank you sir Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:55 PM, 24th Oct                     hi im rhen                    Thank you           06:55 PM, 24th Oct                   Abdulqader                   Hi Rhen, thank you for contacting us. This's kader We would be happy to help you.           06:56 PM, 24th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:58 PM, 24th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 8190797276؟           06:59 PM, 24th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:02 PM, 24th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:03 PM, 24th Oct                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:06 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046584