Subject: Ticket Assigned - Conversation with noor fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 14:50:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor fatima noor fatima                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  noor fatima Bot:  Hi noor fatima, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551446509            06:45 PM, 24th Oct                     noor fatima                    Hi, I placed an order yesterday and I received it today but i want to exchange one item           06:46 PM, 24th Oct                   Abdulqader                   Hi Noor, thank you for contacting us. This's kader We would be happy to help you.           06:46 PM, 24th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:46 PM, 24th Oct                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           06:47 PM, 24th Oct                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.           06:47 PM, 24th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:47 PM, 24th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:50 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046505