Subject: Ticket Assigned - Conversation with D.H
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 14:28:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D.H D.H                    hi           06:16 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:16 PM, 24th Oct                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:16 PM, 24th Oct                     D.H                    1           06:16 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Hello D.H , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 24th Oct                     D.H                    2           06:16 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:16 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:16 PM, 24th Oct                     D.H                    3           06:17 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Hi D.H , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:17 PM, 24th Oct                     D.H                    6           06:17 PM, 24th Oct                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:17 PM, 24th Oct                     D.H                    1           06:17 PM, 24th Oct                    Centrepoint KW whatsapp bot                   Please enter your email address           06:17 PM, 24th Oct                     D.H                    [email-masked]           06:17 PM, 24th Oct                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:17 PM, 24th Oct                     D.H                    ok           06:18 PM, 24th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           06:19 PM, 24th Oct                     D.H                    hi i need to complain about my shukran card           06:19 PM, 24th Oct                     D.H                    i have shukran card for almost 9 years now           06:20 PM, 24th Oct                   Abdulqader                   Ok           06:20 PM, 24th Oct                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           06:20 PM, 24th Oct                     D.H                    i have been using mu shukran card to redeem balance until last july /august           06:20 PM, 24th Oct                     D.H                    then i went yesterday to centrepoint they informed that my no is not registered           06:21 PM, 24th Oct                     D.H                    they told me call customer services           06:21 PM, 24th Oct                     D.H                    can you kindly help me           06:21 PM, 24th Oct                     D.H                    my phone number with the shukran card is 50033988           06:22 PM, 24th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Kindly provide us the screenshot of the  shukran card           06:22 PM, 24th Oct                     D.H                    i have been using it for years           06:22 PM, 24th Oct                     D.H                    pleasekindly give me a minute           06:23 PM, 24th Oct                   Abdulqader                   As we can see the shukran  card 1400000257403256 is  Registered by the name Dina Hammad           06:24 PM, 24th Oct                     D.H                    yes this is my name           06:25 PM, 24th Oct                   Abdulqader                   Did you call the with shukran  team ?           06:25 PM, 24th Oct                     D.H                    i dont have it now with me           06:25 PM, 24th Oct                     D.H                    can you kindly tell me how can i contact then           06:25 PM, 24th Oct                     D.H                    them*           06:25 PM, 24th Oct                   Abdulqader                   Please contact the Shukran team on 800–SHUKRAN (800–7485726) or email [email-masked]           06:25 PM, 24th Oct                     D.H                    thanks           06:25 PM, 24th Oct                     D.H                    have a great day           06:25 PM, 24th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:26 PM, 24th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5046399