Subject: Ticket Assigned - Conversation with phoebe
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 16:47:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with phoebe phoebe                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  phoebe Bot:  Hi phoebe, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566116759            08:28 PM, 22nd Oct                     phoebe                    Thank you           08:28 PM, 22nd Oct                   Abdulqader                   Hi Phebe, thank you for contacting us. This's kader We would be happy to help you.           08:29 PM, 22nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:29 PM, 22nd Oct                     phoebe                    Yes I got my order today and I'm so mad bcoz they didn't give me my right.. They didn't give the pair of my  3 order           08:31 PM, 22nd Oct                   Abdulqader                   We can see that you are contacting us regarding your order 8191209360?           08:31 PM, 22nd Oct                     phoebe                    Yeah so please help me to give the right I ordered           08:33 PM, 22nd Oct                   Abdulqader                   Regarding on  the order 8191209360 We have checked and we would like to inform you that our courier team contacted on (+96566116759) and delivered the order on (10/22/22 1.  We request you to please check with your security, family members and neighbours regarding your order.           08:35 PM, 22nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:36 PM, 22nd Oct                     phoebe                    Yeah I got my order but they give me the wrong order           08:36 PM, 22nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the wrong order  so that we can investigate further and assist you accordingly with this.           08:37 PM, 22nd Oct                     phoebe                    OK I will send you           08:38 PM, 22nd Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:40 PM, 22nd Oct                     phoebe                             08:40 PM, 22nd Oct                     phoebe                    2 of that they just give me the 1 pant black and 1shirt of the gray           08:41 PM, 22nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           08:42 PM, 22nd Oct                     phoebe                    Please thank you           08:42 PM, 22nd Oct                   Abdulqader                   Regarding the wrong item Textured Longline T-shirt with Crew Neck and Short Sleeves  ) of your order 8191209360 We would like to inform you that a new return request has been created on 10/22/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           08:43 PM, 22nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:44 PM, 22nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day./c           08:47 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5038301