Subject: Ticket Assigned - Conversation with Abdalla Kasem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 16:07:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdalla Kasem Abdalla Kasem                    Hello           07:56 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:56 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:56 PM, 22nd Oct                     Abdalla Kasem                    1           07:56 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Hello Abdalla Kasem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:56 PM, 22nd Oct                     Abdalla Kasem                    2           07:56 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:57 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:57 PM, 22nd Oct                     Abdalla Kasem                    2           07:57 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:57 PM, 22nd Oct                     Abdalla Kasem                    1           07:57 PM, 22nd Oct                    Centrepoint KW whatsapp bot                   Please enter your email address           07:57 PM, 22nd Oct                     Abdalla Kasem                    [email-masked]           07:57 PM, 22nd Oct                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:57 PM, 22nd Oct                   Abdulqader                   Hi Abdalla, thank you for contacting us. This's kader We would be happy to help you.           07:58 PM, 22nd Oct                     Abdalla Kasem                    Hi           07:58 PM, 22nd Oct                     Abdalla Kasem                    Order #8191035095           07:58 PM, 22nd Oct                     Abdalla Kasem                    I've received wrong items           07:58 PM, 22nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:58 PM, 22nd Oct                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.We would  request you to provide us some snapshots of the wrong item you received.           07:59 PM, 22nd Oct                     Abdalla Kasem                             08:00 PM, 22nd Oct                     Abdalla Kasem                             08:00 PM, 22nd Oct                     Abdalla Kasem                             08:00 PM, 22nd Oct                     Abdalla Kasem                             08:00 PM, 22nd Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           08:01 PM, 22nd Oct                   Abdulqader                   Kindly note ​You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           08:03 PM, 22nd Oct                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:05 PM, 22nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:06 PM, 22nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:07 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5038161