Subject: Ticket Assigned - Conversation with Ashwaryah Kiran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 15:34:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashwaryah Kiran Ashwaryah Kiran                    Hu           07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Hello Ashwaryah Kiran , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:21 PM, 22nd Oct                     Ashwaryah Kiran                    3           07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 22nd Oct                     Ashwaryah Kiran                    2           07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 22nd Oct                     Ashwaryah Kiran                    1           07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                   Please enter your email address           07:21 PM, 22nd Oct                     Ashwaryah Kiran                    [email-masked]           07:21 PM, 22nd Oct                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:21 PM, 22nd Oct                     Ashwaryah Kiran                    Okay           07:22 PM, 22nd Oct                   Abdulqader                   Hi Ashwarayah, thank you for contacting us. This's kader We would be happy to help you.           07:22 PM, 22nd Oct                     Ashwaryah Kiran                    Hi           07:22 PM, 22nd Oct                     Ashwaryah Kiran                    Actually I have a voucher worth of 2 kd           07:23 PM, 22nd Oct                     Ashwaryah Kiran                    If I order a item from the voucher and if I return the item           07:23 PM, 22nd Oct                     Ashwaryah Kiran                    Will I get the money back           07:23 PM, 22nd Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:25 PM, 22nd Oct                     Ashwaryah Kiran                    Okay           07:25 PM, 22nd Oct                   Abdulqader                   We can see that you are contacting us regarding your order 8190588347 ?           07:25 PM, 22nd Oct                     Ashwaryah Kiran                    No, I have a voucher coupon           07:26 PM, 22nd Oct                     Ashwaryah Kiran                    I want to know if I order from the coupon and maybe return the item will I get the money back           07:26 PM, 22nd Oct                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:28 PM, 22nd Oct                     Ashwaryah Kiran                    I don't have a order number           07:28 PM, 22nd Oct                     Ashwaryah Kiran                    I am asking in advance           07:28 PM, 22nd Oct                     Ashwaryah Kiran                    Before I place an order with my voucher           07:28 PM, 22nd Oct                   Abdulqader                   We sincerely apologize  kindly note all vouchers are non refundable.           07:31 PM, 22nd Oct                     Ashwaryah Kiran                    Okay           07:31 PM, 22nd Oct                     Ashwaryah Kiran                    Thank you           07:31 PM, 22nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:32 PM, 22nd Oct                     Ashwaryah Kiran                    No thank you           07:33 PM, 22nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:33 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5037994