Subject: Ticket Assigned - Conversation with donia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 15:14:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with donia donia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  donia Bot:  Hi donia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FP102122001909 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9591284292 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0522301887            07:09 PM, 22nd Oct                     donia                    Hello           07:09 PM, 22nd Oct                   Abdulqader                   Hi Donia, thank you for contacting us. This's kader We would be happy to help you.           07:09 PM, 22nd Oct                     donia                    Hello Kader           07:10 PM, 22nd Oct                     donia                    I placed an order yesterday           07:10 PM, 22nd Oct                     donia                    And it said it’s going to be delivered today           07:10 PM, 22nd Oct                     donia                    But I haven’t received it yet           07:10 PM, 22nd Oct                     donia                    So i want to check my order status           07:11 PM, 22nd Oct                     donia                    Order number 9591284292           07:11 PM, 22nd Oct                   Abdulqader                   Is this contact number is right +971522301887 ?           07:11 PM, 22nd Oct                     donia                    Yup           07:11 PM, 22nd Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order today.            07:12 PM, 22nd Oct                     donia                    Okay thank you           07:12 PM, 22nd Oct                   Abdulqader                   please  note that we will contact you through your email once we get any updates           07:13 PM, 22nd Oct                     donia                    Okay that’s awesome           07:13 PM, 22nd Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:13 PM, 22nd Oct                     donia                    No thank you           07:14 PM, 22nd Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:14 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5037895