Subject: Ticket Assigned - Conversation with Dwi Julianingsih / دوي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 16:48:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dwi Julianingsih / دوي Dwi Julianingsih / دوي                    Hi           08:03 PM, 21st Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:03 PM, 21st Oct                   Centrepoint UAE whatsapp bot                    Hello Dwi Julianingsih / دوي , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:04 PM, 21st Oct                     Dwi Julianingsih / دوي                    3           08:04 PM, 21st Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:04 PM, 21st Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:04 PM, 21st Oct                     Dwi Julianingsih / دوي                    2           08:04 PM, 21st Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:04 PM, 21st Oct                     Dwi Julianingsih / دوي                    1           08:04 PM, 21st Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:04 PM, 21st Oct                     Dwi Julianingsih / دوي                    [email-masked]           08:04 PM, 21st Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 21st Oct                     Dwi Julianingsih / دوي                    Hi I wanted to check my refund. This is the order number 9587461451. And I have been waiting for almost a month.           08:05 PM, 21st Oct                   Abdulqader                   Hi Dwi, thank you for contacting us. This's kader We would be happy to help you.           08:05 PM, 21st Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:06 PM, 21st Oct                     Dwi Julianingsih / دوي                    Ok. I ll be here.           08:06 PM, 21st Oct                   Abdulqader                   We'd like to confirm you that order ID 9587461451 has been cancelled Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:08 PM, 21st Oct                     Dwi Julianingsih / دوي                    There's no refund. The other order I made also has the same item which got cancelled and the money refund back to my bank account. And I got sms.           08:09 PM, 21st Oct                     Dwi Julianingsih / دوي                    But this one I got nothing.           08:09 PM, 21st Oct                     Dwi Julianingsih / دوي                    Thank you for using NEO VISA Debit Card Card ending 6505 for AED 18.89 at LANDMARK RETAIL INVEST on 23-SEP-2022 07:25 PM. Available Balance is AED xxx           08:10 PM, 21st Oct                     Dwi Julianingsih / دوي                    That was the confirmation I got from the bank           08:10 PM, 21st Oct                     Dwi Julianingsih / دوي                    Which means the money is no longer in my account           08:11 PM, 21st Oct                     Dwi Julianingsih / دوي                    When I received the refund from center point I got this confirmation :   *Your AC No: XXXXXXXX2637 is credited with AED 17.85 as Visa Refund. Login to Online Banking for details.*           08:11 PM, 21st Oct                     Dwi Julianingsih / دوي                    So where is my money?           08:12 PM, 21st Oct                   Abdulqader                   We request you to please allow us some time           08:12 PM, 21st Oct                     Dwi Julianingsih / دوي                    How much time?           08:13 PM, 21st Oct                     Dwi Julianingsih / دوي                    I gave you almost one month??!           08:13 PM, 21st Oct                     Dwi Julianingsih / دوي                    That's not enough?           08:13 PM, 21st Oct                     Dwi Julianingsih / دوي                    Do I have to chase center point everyday over 18dhs transaction?           08:13 PM, 21st Oct                   Abdulqader                   Thank you for your kind patience please allow us more time to check           08:17 PM, 21st Oct                     Dwi Julianingsih / دوي                    Ok           08:18 PM, 21st Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have checked and we would like to inform you that we request you pleses to raise objection to your bank and they will check & assist you about the refund.           08:23 PM, 21st Oct                     Dwi Julianingsih / دوي                    Objection for a successful transaction?           08:23 PM, 21st Oct                   Abdulqader                   As the amount not captured by our system we can not find any details or transaction for amount           08:25 PM, 21st Oct                     Dwi Julianingsih / دوي                    I was not informed that refund for the item that was available online and suddenly not worth selling to customer would be this difficult. Could have been better if the stock listed online have been checked before goes live.           08:25 PM, 21st Oct                     Dwi Julianingsih / دوي                    Now how am I supposed to write to the bank?           08:25 PM, 21st Oct                     Dwi Julianingsih / دوي                    I don't have any proof           08:25 PM, 21st Oct                     Dwi Julianingsih / دوي                    Why is it so difficult for 18dhs.           08:26 PM, 21st Oct                     Dwi Julianingsih / دوي                    And it was not my mistake. I want to buy that product. But now the product was not sent and I can't get my refund after almost 1 month.           08:26 PM, 21st Oct                     Dwi Julianingsih / دوي                    Wow           08:26 PM, 21st Oct                   Abdulqader                   please accept our sincere apologies for this We would like to inform you that in order to investigate further, we would need Bank statement  from date Sep 23, 2022           08:31 PM, 21st Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           08:33 PM, 21st Oct                     Dwi Julianingsih / دوي                    Yes           08:35 PM, 21st Oct                   Abdulqader                   kindly share your bank statement so that we can investigate further and assist you accordingly with this.           08:37 PM, 21st Oct                     Dwi Julianingsih / دوي                    There is no 18dhs refund only 17dhs.           08:39 PM, 21st Oct                   Abdulqader                   kindly share your bank statement from date Sep 23, 2022 till today as a pdf file so that we can investigate further and assist you accordingly with this.           08:41 PM, 21st Oct                     Dwi Julianingsih / دوي                    I'm not afraid that's not possible as the other transaction are not relevant           08:42 PM, 21st Oct                   Abdulqader                   We need a statement bank to share with our concerned team to assist regarding the refund           08:43 PM, 21st Oct                     Dwi Julianingsih / دوي                    No, sorry I'm afraid I can't share that.           08:44 PM, 21st Oct                   Abdulqader                   Kindly connect with your bank and they will check and assist you about the refund.           08:45 PM, 21st Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:46 PM, 21st Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5034543