Subject: Ticket Assigned - Conversation with muna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 16:36:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muna muna                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  muna Bot:  Hi muna, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455187682            08:28 PM, 21st Oct                   Abdulqader                   Hi Muna, thank you for contacting us. This's kader We would be happy to help you.           08:29 PM, 21st Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:29 PM, 21st Oct                     muna                    Ok           08:29 PM, 21st Oct                   Abdulqader                   We can see that you are contacting us regarding your order 4691272144?           08:31 PM, 21st Oct                     muna                    I did an online order through max app, and the amount was deducted from my bank account, after that I received a message from max saying that the order was canceled!           08:32 PM, 21st Oct                     muna                    I want to know the reason? How can I get my money back?           08:33 PM, 21st Oct                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4691272130 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4691272144.  The payment has been captured only once from your account which is for the new successfully placed order.           08:33 PM, 21st Oct                   Abdulqader                   Once this order 4691272144 has been shipped out you will receive an email notification for the same containing the tracking details.           08:33 PM, 21st Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:34 PM, 21st Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:36 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5034507