Subject: Note Added - [#5027156] update order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 10:00:09 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5027156    Subject:  update order   Requester: Shifali Dhawan    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Abdulqader,</div>
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<div dir="ltr">As per your concern, we have checked and found the shared shipment is already delivered please check and proceed further.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "959053564810880001",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-10-17 11:12:59",<br>  "entry_type": "Hybris",<br>  "order_id": "9590535648",<br>  "chargeable_weight": "1.71",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "1088000",<br>  "tracking_id": "FP101622003880",<br>  "reference_number": "FP101622003880"<br>}</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 340242 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update </span></div>
<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Solution Provided:- We have checked and found the shared shipment is already delivered</strong></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/340242" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/340242</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Fri, 21 Oct at  1:33 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Abdulqader,</div>
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<div>Greetings from FarEye!</div>
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<div dir="ltr">We have received your concern regarding status update. We will revert you as soon as we have an update or need any details to proceed further.</div>
<div>We are working on the same.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/340242" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/340242</a></span>
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<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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                            On
                            Fri, 21 Oct at  1:30 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update  as picked up <br>Order Date : Oct 16, 2022<br>Order ID: 9590535648<br>Tracking ID: FP101622003880<br>Issue Description: As per hybris marked Ready for pickup and customer he's collected please update this order.<br><br>Regards,<br>Abdulqader</div></div></div>

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