Subject: Ticket Assigned - Conversation with sruthi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 16:06:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthi sruthi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sruthi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9590842573 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:46 PM, 20th Oct                   Abdulqader                   Hi Sruthi, thank you for contacting us. This's kader We would be happy to help you.           07:48 PM, 20th Oct                     sruthi                    Can u pls check the previois chats and let me know the status of9590842573           07:49 PM, 20th Oct                     sruthi                    I am fed up with the customer service and the courier agents of max           07:49 PM, 20th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:50 PM, 20th Oct                     sruthi                    Since 24 hours there is no single call from vourier nor from customer servjce regarding my delivery           07:50 PM, 20th Oct                   Abdulqader                   Is this contact number is right  +971552071997?           07:52 PM, 20th Oct                     sruthi                    S           07:52 PM, 20th Oct                     sruthi                    I had been giving all details since yesterday and there is noone to update about the status of delivery           07:54 PM, 20th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:54 PM, 20th Oct                     sruthi                    Building name: Meraki           07:54 PM, 20th Oct                     sruthi                    Flat numner 720 Arjan opposite to parkview mediclinic hospital Al Barsha south 3 Dubai           07:55 PM, 20th Oct                     sruthi                    Contact number 0552071997..if they type Meraki Genesis in google maps anyone can get the location           07:56 PM, 20th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:56 PM, 20th Oct                     sruthi                    This concern has been submitted manytimes           07:57 PM, 20th Oct                     sruthi                    Definitely i need an update in next 30 mins           07:57 PM, 20th Oct                     sruthi                    The delivery date was yesterday and i had been waiting till 11pm yday and today also j should be waiting??           07:58 PM, 20th Oct                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:59 PM, 20th Oct                     sruthi                    I had been getting same messages again and again           07:59 PM, 20th Oct                     sruthi                    If i dont getvthe update in next 30 mins definitely i will take it up very seriously.           07:59 PM, 20th Oct                     sruthi                    Connect me to your higher official           08:00 PM, 20th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:02 PM, 20th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:03 PM, 20th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5027672