Subject: Ticket Assigned - Conversation with Hardik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 16:06:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hardik Hardik                    Hi           07:06 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:06 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Hello Hardik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:06 PM, 20th Oct                     Hardik                    2           07:06 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:06 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:06 PM, 20th Oct                     Hardik                    2           07:07 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:07 PM, 20th Oct                     Hardik                    1           07:07 PM, 20th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:07 PM, 20th Oct                     Hardik                    [email-masked]           07:07 PM, 20th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:07 PM, 20th Oct                   Abdulqader                   Hi Hardik, thank you for contacting us. This's kader We would be happy to help you.           07:08 PM, 20th Oct                     Hardik                    I would like to talk to a supervisor           07:08 PM, 20th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 9582077351?           07:09 PM, 20th Oct                     Hardik                    I have 2 orders           07:09 PM, 20th Oct                     Hardik                    Connect me to the supervisor           07:09 PM, 20th Oct                   Abdulqader                   Regarding on this order  9582077351 We sincerely apologize for the delay in getting back to you however we have processed initiated amount (AED 30) as a compensation voucher which you can use on your next purchase with us.   The voucher code you need to apply in the promo code section at checkout is 065-29PL-A6SW-988N-WN.           07:11 PM, 20th Oct                     Hardik                    So you guys are so useless that you cannot do anything yourself           07:12 PM, 20th Oct                     Hardik                    You wait for the customer to contact you so that you can action...           07:12 PM, 20th Oct                     Hardik                    Bloody useless           07:12 PM, 20th Oct                     Hardik                    Can you connect me to your supervisor or you read some other language?           07:13 PM, 20th Oct                   Abdulqader                   I understand your frustration here if I was in your shoes I would be feeling the same Please Accept our Deepest Apology for this.           07:14 PM, 20th Oct                     Hardik                    No one is as useless as you guys...           07:15 PM, 20th Oct                     Hardik                    Please know that           07:15 PM, 20th Oct                     Hardik                    Do you mind connecting to the supervisor now?           07:16 PM, 20th Oct                     Hardik                    Or you are still left with some more pre written lines for apology?           07:16 PM, 20th Oct                   Abdulqader                   We know that this is not the ideal experience for you while shopping with us pleses note that regarding this order 9582077351  we have processed initiated amount (AED 30) as a compensation voucher.We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           07:18 PM, 20th Oct                     Hardik                    There is not going to be any future purchase ....           07:19 PM, 20th Oct                   Abdulqader                   Could you please share another order number so that I can assist you further?           07:19 PM, 20th Oct                     Hardik                    So what is wrong with you? You cannot read?           07:19 PM, 20th Oct                     Hardik                    I am asking for a supervisor           07:19 PM, 20th Oct                     Hardik                    ?           07:22 PM, 20th Oct                   Abdulqader                   We request you to please allow us some time to check your details           07:23 PM, 20th Oct                     Hardik                    What details do you want to check?           07:24 PM, 20th Oct                   Abdulqader                   We request you to please allow us some more time We appreciate your patience and cooperation with us.           07:25 PM, 20th Oct                     Hardik                    Useless as always           07:25 PM, 20th Oct                   Manish                   Hi Hardik,  Thank you for contacting us, My name is Manish I am the Duty supervisor, I will be happy to assist you.           07:25 PM, 20th Oct                     Hardik                    Then assist me           07:26 PM, 20th Oct                   Manish                   Please allow me a min to check the detais for you.           07:26 PM, 20th Oct                     Hardik                    You were supposed to contact me after resolving my issue           07:26 PM, 20th Oct                     Hardik                    Yes take all the time you need.           07:26 PM, 20th Oct                   Manish                   Thank you for your patience,           07:29 PM, 20th Oct                     Hardik                    Aha           07:30 PM, 20th Oct                   Manish                   As i can check your issue has already been riased to the concered team under 4859988, you have also been shared a compensation voucher worth AED 30.           07:31 PM, 20th Oct                     Hardik                    Do you thinks thats my issue? Well thats the issue created by you ... What about my original issue?           07:32 PM, 20th Oct                   Manish                   I can see there is a delay in the return collection with respect to the order id 9582077351           07:33 PM, 20th Oct                     Hardik                    Congrats that you can see what's the issue...           07:33 PM, 20th Oct                     Hardik                    And ofcourse you dont have a solution for it           07:33 PM, 20th Oct                   Manish                   Please note that due to some tech issue the return tracking id is not getting generated in this order for the return collection,           07:34 PM, 20th Oct                     Hardik                    Yes this tech issue is there from 3 months...           07:35 PM, 20th Oct                     Hardik                    And you useless guys cannot resolve it           07:35 PM, 20th Oct                   Manish                   I request you to please confirm your return collection address i will follow up with the tech team and will try to get it generated manually.           07:35 PM, 20th Oct                   Manish                   We sincerely apologise for the inconvenience caused to you. We can understand your disappointment here.           07:36 PM, 20th Oct                     Hardik                    Now you will follow up with them and last time you couldn't do it.... How are you the supervisor?           07:36 PM, 20th Oct                     Hardik                    Sure you can           07:36 PM, 20th Oct                     Hardik                    I was told i can drop it to one of the store and they you will send a confirmation on that...           07:37 PM, 20th Oct                     Hardik                    So you better do that since you have such a great team of customer service and tech service....           07:37 PM, 20th Oct                   Manish                   I request you to please confirm if you wish to return the item at the store.           07:41 PM, 20th Oct                     Hardik                    Yes           07:41 PM, 20th Oct                     Hardik                    Since you guys are so usefull that it took you 3 months to do nothing from your side.           07:41 PM, 20th Oct                   Manish                   Thank you for your confirmation, you can visit the store DCC centrepoint (Dubai City Centre for return as per the last update update recevied from the concerned team with respect to the order id 9582077351           07:45 PM, 20th Oct                     Hardik                    I have 2 orders           07:46 PM, 20th Oct                     Hardik                    Do you mind confirming for both           07:46 PM, 20th Oct                   Manish                   Please confirm you 2rd order 9579893999           07:47 PM, 20th Oct                     Hardik                    Is it for shoes?           07:47 PM, 20th Oct                   Manish                   Yes, this order consist the item 164343314 - - Lee Cooper Men's Low Ankle Sneakers with Lace-Up Closure           07:50 PM, 20th Oct                     Hardik                    Yes then this is the second order           07:50 PM, 20th Oct                   Manish                   Thank you for your confirmation you can visit the same store in order to get your return and refund processed.           07:51 PM, 20th Oct                     Hardik                    Sure .. I hope they don't trouble me as much as you guys did.           07:53 PM, 20th Oct                     Hardik                    After returning how many years do you need for the money to be refunded?           07:53 PM, 20th Oct                   Manish                   Kindly note that once the return is processed the refund will be initiated at the same time however it will take 7 - 14 working days to reflect in your accound depending upon the bank norms.           07:56 PM, 20th Oct                     Hardik                    Sure           07:56 PM, 20th Oct                     Hardik                    Same as it was supposed to be picked up or for you guys to contact me with a solution...           07:57 PM, 20th Oct                   Manish                   We truly apolgise for the inconvenience caused to you.           08:00 PM, 20th Oct                     Hardik                    Sure you do           08:00 PM, 20th Oct                   Manish                   Please note that if there will any update on the on the above return to the store we will update you the same under the same complaint id 4859988           08:04 PM, 20th Oct                   Manish                   Please do let us know if we can assist you with anything esle today.           08:04 PM, 20th Oct                     Hardik                    Sure you will... Exactly like last time.           08:04 PM, 20th Oct                     Hardik                    No           08:04 PM, 20th Oct                   Manish                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:05 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5027669