Subject: Ticket Assigned - Conversation with Hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 15:45:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hussain Hussain                    Hello           07:21 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:21 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Hello Hussain , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:22 PM, 20th Oct                     Hussain                    3           07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:22 PM, 20th Oct                     Hussain                    3           07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Hi Hussain , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:22 PM, 20th Oct                     Hussain                    2           07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:22 PM, 20th Oct                     Hussain                    2           07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:22 PM, 20th Oct                     Hussain                    1           07:22 PM, 20th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:22 PM, 20th Oct                     Hussain                    [email-masked]           07:23 PM, 20th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:23 PM, 20th Oct                   Abdulqader                   Hi Hussain, thank you for contacting us. This's kader We would be happy to help you.           07:24 PM, 20th Oct                     Hussain                    Hi i have return but no body contacted still           07:25 PM, 20th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:25 PM, 20th Oct                     Hussain                    Order: 9589946592           07:25 PM, 20th Oct                   Abdulqader                   Is this contact number is right  +971564659276?           07:26 PM, 20th Oct                     Hussain                    Yes           07:26 PM, 20th Oct                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           07:28 PM, 20th Oct                     Hussain                    I can give  to the store or not           07:29 PM, 20th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           07:29 PM, 20th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:31 PM, 20th Oct                     Hussain                    No           07:31 PM, 20th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:32 PM, 20th Oct                   Abdulqader                   Kindly note you can drop the return in any nearby store           07:33 PM, 20th Oct                     Hussain                    Ok           07:33 PM, 20th Oct                     Hussain                    Ok i can drop to jimi mall centrepoint           07:34 PM, 20th Oct                   Abdulqader                   But we have to cancel the online return request to be able to return the item in the store           07:35 PM, 20th Oct                     Hussain                    Ok then no need i will wait for your agent to collect from me           07:36 PM, 20th Oct                   Abdulqader                   ok sure we will do the needful           07:36 PM, 20th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:36 PM, 20th Oct                     Hussain                    Or tell me u can cancel the request now and i can drop in the store after 30 minutes           07:37 PM, 20th Oct                   Abdulqader                   Yes you can do that           07:37 PM, 20th Oct                     Hussain                    Ok then now u cancel the request           07:37 PM, 20th Oct                     Hussain                    Iam going now to the store           07:37 PM, 20th Oct                   Abdulqader                   return request has been cancelled           07:39 PM, 20th Oct                     Hussain                    Ok now what i will show in the store           07:39 PM, 20th Oct                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE.           07:41 PM, 20th Oct                     Hussain                    No invoice           07:41 PM, 20th Oct                     Hussain                    I order online           07:41 PM, 20th Oct                     Hussain                             07:42 PM, 20th Oct                   Abdulqader                   Yes you can show this one           07:42 PM, 20th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 20th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5027521