Subject: Ticket Assigned - Conversation with Dalsss...
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 16:02:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dalsss... Dalsss...                    Hi           07:47 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:47 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:48 PM, 19th Oct                     Dalsss...                    1           07:48 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Hello Dalsss... , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:48 PM, 19th Oct                     Dalsss...                    2           07:48 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:48 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 19th Oct                     Dalsss...                    2           07:48 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:48 PM, 19th Oct                     Dalsss...                    1           07:49 PM, 19th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:49 PM, 19th Oct                     Dalsss...                    [email-masked]           07:49 PM, 19th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:49 PM, 19th Oct                     Dalsss...                    0543599309           07:49 PM, 19th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:49 PM, 19th Oct                     Dalsss...                    Hi           07:50 PM, 19th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:50 PM, 19th Oct                     Dalsss...                    Sure           07:50 PM, 19th Oct                     Dalsss...                    9590789827 order number           07:50 PM, 19th Oct                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on +971543599309) and delivered the order on (10/19/22).   We request you to please check with your security, family members and neighbours regarding your order.           07:51 PM, 19th Oct                     Dalsss...                    That is not the issue           07:52 PM, 19th Oct                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           07:53 PM, 19th Oct                     Dalsss...                    I want to return one of the item delivered due to size issues           07:54 PM, 19th Oct                     Dalsss...                    But I am not able to select that product           07:54 PM, 19th Oct                     Dalsss...                    * File attached - 0f1405db78cff0cb9c0798.mp4 *             07:55 PM, 19th Oct                   Abdulqader                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, ()164743723 - - Kappa Printed Crew Neck T-shirt with Long Sleeves  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           07:55 PM, 19th Oct                     Dalsss...                    But Kappa pant has the option           07:57 PM, 19th Oct                     Dalsss...                    *size           07:57 PM, 19th Oct                   Abdulqader                   For this item you can return it 164743631 - - Kappa Printed Jog Pants with Pockets and Drawstring Closure           07:58 PM, 19th Oct                     Dalsss...                    I want exchange for bigger size for t-shirt           07:58 PM, 19th Oct                     Dalsss...                    Actually I want exchange for the same product for a bigger wize           07:59 PM, 19th Oct                     Dalsss...                    Please help           07:59 PM, 19th Oct                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           07:59 PM, 19th Oct                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:00 PM, 19th Oct                     Dalsss...                    Ok thanks           08:01 PM, 19th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 19th Oct                     Dalsss...                    No thanks           08:01 PM, 19th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:02 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023089