Subject: Ticket Assigned - Conversation with RAmy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 16:04:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RAmy RAmy                    2           07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                    Hello RAmy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:33 PM, 18th Oct                     RAmy                    1           07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:33 PM, 18th Oct                     RAmy                    9590451687           07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 18th Oct                     RAmy                    2           07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 18th Oct                     RAmy                    1           07:33 PM, 18th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:33 PM, 18th Oct                     RAmy                    [email-masked]           07:34 PM, 18th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:34 PM, 18th Oct                   Abdulqader                   Hi Ramy, thank you for contacting us. This's kader We would be happy to help you.           07:36 PM, 18th Oct                     RAmy                    Hi i made an order    During purchase is showing   2-3 days   Until now still process           07:36 PM, 18th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:38 PM, 18th Oct                     RAmy                    Ok           07:38 PM, 18th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:40 PM, 18th Oct                     RAmy                    And           07:41 PM, 18th Oct                     RAmy                    I have to receive it today           07:43 PM, 18th Oct                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the delivery ASAP and you will updated shortly'           07:49 PM, 18th Oct                     RAmy                    Do however you would i have to receive it today           07:49 PM, 18th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:52 PM, 18th Oct                     RAmy                    Ok im waiting           07:52 PM, 18th Oct                     RAmy                    How long it will take           07:52 PM, 18th Oct                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           07:55 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:56 PM, 18th Oct                     RAmy                    Today not tomorrow and before shop close           07:56 PM, 18th Oct                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:58 PM, 18th Oct                     RAmy                    Thank you and appreciate your help but since early morning im running behind my order and getting same answer           08:00 PM, 18th Oct                     RAmy                    You know if i order online yesterday i will receive it by tomorrow           08:00 PM, 18th Oct                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:02 PM, 18th Oct                     RAmy                    Ok           08:03 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           08:03 PM, 18th Oct                     RAmy                    No           08:03 PM, 18th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:04 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5018757