Subject: Ticket Assigned - Conversation with fizza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 15:38:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fizza fizza                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  fizza Bot:  Hi fizza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9590256332 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0529010244            07:18 PM, 18th Oct                   Abdulqader                   Hi Fizza, thank you for contacting us. This's kader We would be happy to help you.           07:18 PM, 18th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:18 PM, 18th Oct                     fizza                    I had placed an order on center point I guess on Friday           07:19 PM, 18th Oct                     fizza                    And I got some calls from the delivery agents I suppose and whenever I tried answering it got disconnected           07:20 PM, 18th Oct                     fizza                    And now I got a message telling that I cancelled the order which I didn't           07:21 PM, 18th Oct                     fizza                    It was cash on delivery order           07:21 PM, 18th Oct                     fizza                    I need update please           07:21 PM, 18th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+971529010244) tbut didn't receive any response from your end.   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           07:22 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:24 PM, 18th Oct                     fizza                    The courier person gave missed calls           07:25 PM, 18th Oct                     fizza                    They didn't call           07:25 PM, 18th Oct                     fizza                    I tried calling them back tooo           07:25 PM, 18th Oct                     fizza                    My phone rang only 2 rings and tried to answer it got disconnected           07:26 PM, 18th Oct                     fizza                    It's their Mistake ... I tried calling them back too           07:26 PM, 18th Oct                     fizza                    It was a gift           07:26 PM, 18th Oct                     fizza                    I gave proper address as always to center point and they have delivered on time and properly without calling that too           07:27 PM, 18th Oct                     fizza                    This courier person could have at least knocked on my door           07:27 PM, 18th Oct                     fizza                    I didn't cancel my order at all           07:27 PM, 18th Oct                     fizza                    I need my order details at least it was urgent           07:28 PM, 18th Oct                     fizza                    What kind of courier person was he           07:28 PM, 18th Oct                   Abdulqader                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this. We understand you are anxious to get this product as soon as possible. However, we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.           07:29 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:31 PM, 18th Oct                     fizza                    Can you please share the order details atleast           07:32 PM, 18th Oct                     fizza                    I wanted it two days ago what do I do by ordering now           07:33 PM, 18th Oct                     fizza                    Your customer service I called but no respond too           07:33 PM, 18th Oct                     fizza                    I need some kind of information at least on that that person giving missed calls instead of calling and at least not knocking on the door           07:34 PM, 18th Oct                   Abdulqader                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your order next time           07:34 PM, 18th Oct                   Abdulqader                   Again, please accept our sincere apologies for this.           07:34 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:36 PM, 18th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:38 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5018646