Subject: Ticket Assigned - Conversation with regina manuel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 15:23:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with regina manuel regina manuel                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  regina manuel Bot:  Hi regina manuel, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9590589558 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 18/10/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0526303953            07:12 PM, 18th Oct                     regina manuel                    Today is 18th I expect to collect my order today           07:13 PM, 18th Oct                   Abdulqader                   Hi Regina, thank you for contacting us. This's kader We would be happy to help you.           07:13 PM, 18th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:13 PM, 18th Oct                     regina manuel                    Okay           07:13 PM, 18th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:14 PM, 18th Oct                   Abdulqader                   please accept our sincere apologies for this unexpected delay. Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the delivery ASAP and you will updated shortly           07:14 PM, 18th Oct                   Abdulqader                    We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates            07:15 PM, 18th Oct                     regina manuel                    I need the order today           07:15 PM, 18th Oct                     regina manuel                    Because I will be traveling           07:15 PM, 18th Oct                     regina manuel                    This is unacceptable           07:15 PM, 18th Oct                     regina manuel                    I order it because I need the bag           07:15 PM, 18th Oct                     regina manuel                    On an urgent           07:16 PM, 18th Oct                     regina manuel                    I will be traveling after tomorrow           07:16 PM, 18th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:16 PM, 18th Oct                     regina manuel                    When?           07:16 PM, 18th Oct                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           07:17 PM, 18th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           07:18 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:20 PM, 18th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5018584