Subject: Ticket Assigned - Conversation with Sarah Reynolds
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 14:11:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Reynolds Sarah Reynolds                    Hi Center point, I visited your branch in Ibn Batutta today to get 2 pairs of the kids slipstop swim shoes, however they are not stocked there, as well as no swimwear is stocked in tan store, can you kindly confirm which store stocks them?           05:25 PM, 18th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:25 PM, 18th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:25 PM, 18th Oct                     Sarah Reynolds                    1           05:25 PM, 18th Oct                   Centrepoint UAE whatsapp bot                    Hello Sarah Reynolds , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:25 PM, 18th Oct                     Sarah Reynolds                    None           05:25 PM, 18th Oct                   Centrepoint UAE whatsapp bot                    Hi Sarah Reynolds , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:25 PM, 18th Oct                     Sarah Reynolds                    5           05:25 PM, 18th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:25 PM, 18th Oct                     Sarah Reynolds                    Hi Center point, I visited your branch in Ibn Batutta today to get 2 pairs of the kids slipstop swim shoes, however they are not stocked there, as well as no swimwear is stocked in tan store, can you kindly confirm which store stocks them?           05:26 PM, 18th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           05:27 PM, 18th Oct                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           05:28 PM, 18th Oct                     Sarah Reynolds                    What shop can I go in and purchase the slipstop shoes below?           05:29 PM, 18th Oct                     Sarah Reynolds                             05:29 PM, 18th Oct                     Sarah Reynolds                    And which stocked ladies swim wear?           05:29 PM, 18th Oct                   Abdulqader                   Kindly send the link of the item with the size of item           05:31 PM, 18th Oct                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:34 PM, 18th Oct                     Sarah Reynolds                    Yes I’m getting a link from the site like you asked           05:34 PM, 18th Oct                     Sarah Reynolds                    https://www.centrepointstores.com/ae/en/Clothing/Girls-Clothes/Swimwear/BABYSHOP-Slipstop-Heart-Print-Slip-On-Shoes/p/SS20110294Multicolour           05:34 PM, 18th Oct                     Sarah Reynolds                    In size XS and L           05:35 PM, 18th Oct                     Sarah Reynolds                    https://www.centrepointstores.com/ae/en/Clothing/Girls-Clothes/Swimwear/BABYSHOP-Slipstop-Adele-Junior-Slip-On-Shoes/p/SS21110352-TOYSMulticolour           05:36 PM, 18th Oct                     Sarah Reynolds                    https://www.centrepointstores.com/ae/en/Women/Clothing/Swimwear-%26-Beachwear/Beachwear/SPLASH-Beachwear-Solid-Sleeveless-Tiered-Dress-with-Ruffles/p/7527946           05:37 PM, 18th Oct                     Sarah Reynolds                    Size 20           05:37 PM, 18th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:39 PM, 18th Oct                     Sarah Reynolds                    https://www.centrepointstores.com/ae/en/Women/Clothing/Swimwear-%26-Beachwear/Swimsuits/SPLASH-Beachwear-Textured-Swimsuit-with-Scoop-Neck/p/7527560           05:42 PM, 18th Oct                     Sarah Reynolds                    Size 18           05:42 PM, 18th Oct                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:45 PM, 18th Oct                   Abdulqader                   Kindly share your registered email ID for further assistance.           05:45 PM, 18th Oct                     Sarah Reynolds                    I just want to know where I can go buy these items, alternatively just tell me what shop of yours stocks the slipstop shoes and ladies swimwear           05:46 PM, 18th Oct                   Abdulqader                   Kildy note we will take time We request you to please allow us some time           05:49 PM, 18th Oct                   Abdulqader                   We truly sorry for -Slipstop Heart Print Slip-On Shoes  - Slipstop Adele Junior Slip-On Shoes this items not available offline at any of the store           05:54 PM, 18th Oct                     Sarah Reynolds                    Ok just to make sure I understand correctly, so you don’t stock slipstop on the shelf in any stores only available online?           05:55 PM, 18th Oct                   Abdulqader                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.           05:58 PM, 18th Oct                     Sarah Reynolds                    I’m not facing issues online, I want to purchase items in store, I simply want to know which of your shops stocks the items           05:59 PM, 18th Oct                     Sarah Reynolds                    I went to ibn Batutta today, the staff told me they don’t stock any swimwear at all, so what shop can I visit?           06:00 PM, 18th Oct                   Abdulqader                   Kindly note we have checked all item you have provided us and we truly sorry we can no able to find the items in the store is only available in online           06:00 PM, 18th Oct                     Sarah Reynolds                    Ok and what time would the delivery window be to my area Al Ghadeer if I placed the order online  now?           06:02 PM, 18th Oct                   Abdulqader                   please note that the delivery time frame is 1-2 working days.           06:05 PM, 18th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:09 PM, 18th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5018273