Subject: Ticket Assigned - Conversation with Rafa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 15:27:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rafa Rafa                    Hello           07:20 PM, 14th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:20 PM, 14th Oct                   Babyshop UAE WhatsApp bot                    Hello Rafa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:20 PM, 14th Oct                     Rafa                    3           07:20 PM, 14th Oct                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:20 PM, 14th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:20 PM, 14th Oct                     Rafa                    2           07:21 PM, 14th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 14th Oct                     Rafa                    1           07:21 PM, 14th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:21 PM, 14th Oct                     Rafa                    [email-masked]           07:22 PM, 14th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:22 PM, 14th Oct                   Abdulqader                   Hi Rafa, thank you for contacting us. This's kader We would be happy to help you.           07:22 PM, 14th Oct                     Rafa                    Hello , Can I know the status of refund of order number #9589570652           07:22 PM, 14th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:23 PM, 14th Oct                     Rafa                    Its been four they have collected from us           07:23 PM, 14th Oct                   Abdulqader                   We apologize for the inconvenience caused.We would like to inform you that we have processed the refund of amount (AED 303.30) on (10/13/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:23 PM, 14th Oct                     Rafa                    Usually a mail will come after a day that your refund is under process           07:24 PM, 14th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:25 PM, 14th Oct                     Rafa                    So that means the payment will be refunded within 3-4 days right           07:25 PM, 14th Oct                   Abdulqader                   the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:25 PM, 14th Oct                     Rafa                    Ok thank you           07:26 PM, 14th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:26 PM, 14th Oct                     Rafa                    No           07:26 PM, 14th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5003523