Subject: Ticket Assigned - Conversation with Diana ♛
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 14:53:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Diana ♛ Diana ♛                    Hello           06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:42 PM, 14th Oct                     Diana ♛                    1           06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    Hello Diana ♛ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 14th Oct                     Diana ♛                    2           06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 14th Oct                     Diana ♛                    3           06:42 PM, 14th Oct                   MAX UAE whatsapp bot                    Hi Diana ♛ , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 14th Oct                     Diana ♛                    5           06:42 PM, 14th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:42 PM, 14th Oct                   Abdulqader                   Hi Diana, thank you for contacting us. This's kader We would be happy to help you.           06:43 PM, 14th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:43 PM, 14th Oct                     Diana ♛                    I received the wrong t shirt with my order           06:43 PM, 14th Oct                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:43 PM, 14th Oct                     Diana ♛                             06:43 PM, 14th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:44 PM, 14th Oct                     Diana ♛                    9590138909           06:44 PM, 14th Oct                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           06:45 PM, 14th Oct                   Abdulqader                   We would request you to provide us some snapshots of the wrong item you received.           06:45 PM, 14th Oct                     Diana ♛                    I received this one           06:45 PM, 14th Oct                     Diana ♛                             06:45 PM, 14th Oct                     Diana ♛                    But I ordered this one           06:45 PM, 14th Oct                     Diana ♛                             06:46 PM, 14th Oct                     Diana ♛                    See           06:46 PM, 14th Oct                   Abdulqader                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.           06:47 PM, 14th Oct                     Diana ♛                    Please can I just get the t shirt I ordered           06:48 PM, 14th Oct                     Diana ♛                    I really wanted it           06:48 PM, 14th Oct                   Abdulqader                   Regarding the wrong item (164292092 - - Lola Bunny Print T-shirt with Round Neck and Short Sleeve) of your order 9590138909 We would like to inform you that a new return request has been created on 10/14/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           06:48 PM, 14th Oct                     Diana ♛                    Yes but you will give me the correct shirt? You will deliver the lola bunny shirt?           06:48 PM, 14th Oct                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           06:48 PM, 14th Oct                     Diana ♛                    But I’m not exchanging           06:49 PM, 14th Oct                     Diana ♛                    I’m asking for what I originally ordered and paid for           06:49 PM, 14th Oct                     Diana ♛                    How is this exchange           06:49 PM, 14th Oct                   Abdulqader                   We are truly sorry we can not  send the correct item .           06:50 PM, 14th Oct                   Abdulqader                   A return request has been created and we will refund the amount for wrong item           06:51 PM, 14th Oct                   Abdulqader                   Again, please accept our sincere apologies for this           06:51 PM, 14th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:51 PM, 14th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5003437