Subject: Ticket Assigned - Conversation with neenu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 14:44:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neenu neenu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  neenu Bot:  Hi neenu, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96565602400            06:37 PM, 14th Oct                   Abdulqader                   Hi Neenu, thank you for contacting us. This's kader We would be happy to help you.           06:38 PM, 14th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:38 PM, 14th Oct                     neenu                    I need to retirn something which was ordered online           06:38 PM, 14th Oct                   Abdulqader                   We can see that you are contacting us regarding your order 8190147385           06:39 PM, 14th Oct                     neenu                    But I purchased as a guest. So can't find purchase history           06:39 PM, 14th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:39 PM, 14th Oct                     neenu                    Ok           06:40 PM, 14th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you. You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           06:40 PM, 14th Oct                   Abdulqader                   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (centrepointstore) store across the Kuwait.           06:41 PM, 14th Oct                     neenu                    Ok thank u           06:41 PM, 14th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 14th Oct                   Abdulqader                   Is this contact number is right  +97477933288?           06:42 PM, 14th Oct                   Abdulqader                   Sorry for previous message           06:42 PM, 14th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:43 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5003417