Subject: New Reply Received - Complaint order 9589599302
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 13:34:50 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Complaint order 9589599302  Ticket comment <div>Dear Team,</div>
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<div>I would like to lodge a complaint regarding for non delivery of my parcel and your courier didn’t contact me ever. If you could send me a screenshot that your courier contacted me thru call however Kindly update same item to be delivered at your convenience. </div>
<div>Awaiting for your positive response for the order to get delivered. </div>
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<div>Sincerely</div>
<div>Joanne<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Friday, October 14, 2022, 5:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Joanne ,<br><br>Thanks for your response.<br><br>We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. <br><br>We would like to inform you that our courier partner tried to contact you on (+971527331506)  but didn't receive any response from your end.</div>
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<br>We understand you are anxious to get this product as soon as possible. However,your order has been returned back to our warehouse by the courier.  now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.</div>
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<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5002945