Subject: Note Added - [#4999697] update order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 12:14:08 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999697    Subject:  update order   Requester: al_danaa    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Abdul,</div>
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<div dir="ltr">As per your concern we have checked and find the shared shipment is delivered, please check below payload.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "958930654410880001",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-10-09 14:52:08",<br>  "entry_type": "Hybris",<br>  "order_id": "9589306544",<br>  "chargeable_weight": "1.8",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_UAE",<br>  "ship_node": "1088000",<br>  "tracking_id": "FP100822001556",<br>  "reference_number": "FP100822001556"<br>}</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 338851 closure. Below is the summary for your reference.</div>
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<div><span dir="ltr" rel="tempredactor"><strong>Issue Raised:-</strong> Status update </span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Solution Provided:-</strong> The shared shipment is already delivered </span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" rel="noreferrer" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/338851" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/338851</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Fri, 14 Oct at  5:32 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update  as Delivered<br>Order Date :Oct 7, 2022<br>Order ID: 9589306544<br>Tracking ID: FP100822001556<br>Issue Description: As per hybris markedREADY_TO_SHIPPED  and the customer he's collected please update this order .<br><br>Regards,<br>Abdulqader</div></div></div>

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