Subject: [JIRA] (REL-158220) promotion code #BABYAPP10
From: "Achyuth (Jira)" <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 06:55:32 +0000

Achyuth *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-158220 promotion code #BABYAPP10 

Achyuth *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMzY4YTEzYmVhYTUwNDE5YTk1NDcxZjM0MTEzNDM0N2UiLCJwIjoiaiJ9 )

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REL-158220 ( https://landmark.atlassian.net/browse/REL-158220?atlOrigin=eyJpIjoiMzY4YTEzYmVhYTUwNDE5YTk1NDcxZjM0MTEzNDM0N2UiLCJwIjoiaiJ9 )

promotion code #BABYAPP10 ( https://landmark.atlassian.net/browse/REL-158220?atlOrigin=eyJpIjoiMzY4YTEzYmVhYTUwNDE5YTk1NDcxZjM0MTEzNDM0N2UiLCJwIjoiaiJ9 )
Updates
Achyuth 10:52 AM GST Status: Work In Progress Reassigned for clarity Assignee: Achyuth nisha.balakrishna
Comments
Achyuth 10:52 AM GST

Hi @nisha.balakrishna @taskin shaikh

Need your help for creating new voucher for below issue.

Customers are facing issues with promo code 'BABYAPP10' which is valid till 09th Dec 2022. When customer enters promocode, users are prompted with error message as 'Voucher cannot be redeemed'. We have checked the configs of the voucher and all configs are fine yet promocode is not redeemable.

We noticed Promocode is working when customer enters code as 'BABYAPP10_ae' and 2/3 customers were able to place order by entering this promocode. As per design when customer enters promocode as BABYAPP10, based on the territory in the backend suffix get appended to promocode like '_ae' or '_kw'. But here promocode is working only when customer enters manually with suffix like 'BABYAPP10_ae' and not working with 'BABYAPP10'.

We have tried to debug the issue from tech side but unable to trace the RCA. This issue is occurring on UAE, KW and BH.

We tried replicating the issue in uat1 and Prod by creating dummy vouchers with same configs as BABYAPP10, vouchers are working fine on both Prod and uat1. So request you to create new promocode with same configs as BABYAPP10 for Babyshop on UAE, KW & BAH territories so that we can try to trace the issue further.

@Monika Garg @Puneet Khurana

View issue ( https://landmark.atlassian.net/browse/REL-158220?atlOrigin=eyJpIjoiMzY4YTEzYmVhYTUwNDE5YTk1NDcxZjM0MTEzNDM0N2UiLCJwIjoiaiJ9 )

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