Subject: Ticket Assigned - Late C&C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 15:50:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late C&C Ums                    hello           07:23 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:23 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:23 PM, 13th Oct                     Ums                    1           07:23 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Hello Ums , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:23 PM, 13th Oct                     Ums                    1           07:24 PM, 13th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:24 PM, 13th Oct                     Ums                    9590050921           07:24 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            07:25 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:25 PM, 13th Oct                     Ums                    2           07:25 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:25 PM, 13th Oct                     Ums                    1           07:25 PM, 13th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:25 PM, 13th Oct                     Ums                    [email-masked]           07:25 PM, 13th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:25 PM, 13th Oct                   Abdulqader                   Hi, Ums thank you for contacting us. This's kader We would be happy to help you.           07:26 PM, 13th Oct                     Ums                    hello           07:26 PM, 13th Oct                     Ums                    i am at  your store           07:26 PM, 13th Oct                     Ums                    to pickup my things           07:26 PM, 13th Oct                     Ums                    but they said come later           07:27 PM, 13th Oct                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:27 PM, 13th Oct                     Ums                    9590050921           07:27 PM, 13th Oct                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:29 PM, 13th Oct                     Ums                    can you please cancel           07:29 PM, 13th Oct                     Ums                    and give my money back on account           07:29 PM, 13th Oct                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to to arrange the order ASAP and you will updated shortly           07:29 PM, 13th Oct                     Ums                    no i will not able to visit here again and again           07:30 PM, 13th Oct                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment .The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:31 PM, 13th Oct                     Ums                    Why           07:31 PM, 13th Oct                     Ums                    how many more days you need to give my order?           07:32 PM, 13th Oct                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:34 PM, 13th Oct                     Ums                    Guys you should have now the importance of time i am still here           07:35 PM, 13th Oct                     Ums                    Can you please check if you guys give me now           07:35 PM, 13th Oct                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:36 PM, 13th Oct                     Ums                    Sure i am in the store waiting for your reply           07:37 PM, 13th Oct                   Abdulqader                   we will be on touch with you and contact you on your email           07:38 PM, 13th Oct                     Ums                    So shall i wait here           07:38 PM, 13th Oct                   Abdulqader                   please  note that we will contact you through your email once we get any updates           07:39 PM, 13th Oct                     Ums                    yeah i understood but let me know doni need to wait here or it take time?           07:39 PM, 13th Oct                   Abdulqader                   We will inform you within 24 hours           07:41 PM, 13th Oct                     Ums                    then pls cancel the order           07:41 PM, 13th Oct                   Abdulqader                   Ok sure will do the needful           07:43 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:44 PM, 13th Oct                     Ums                    that is not resolved how i tell you another one           07:44 PM, 13th Oct                     Ums                    keep the order and i will ask someone to pick tomorrow           07:45 PM, 13th Oct                   Abdulqader                   Yes, that’s not a problem. However, they will need to bring:  - The confirmation email, the text message or the order confirmation in their Apple Wallet.   - Emirates ID or passport.           07:45 PM, 13th Oct                     Ums                    but you should write in the online store it takes a millions days also           07:46 PM, 13th Oct                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:48 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 13th Oct                     Ums                    no           07:49 PM, 13th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5000713