Subject: Ticket Assigned - Conversation with TJP
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 15:40:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with TJP TJP                    Hi           07:28 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:28 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:28 PM, 13th Oct                     TJP                    1           07:28 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Hello TJP , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 13th Oct                     TJP                    2           07:28 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:28 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:28 PM, 13th Oct                     TJP                    2           07:29 PM, 13th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 13th Oct                     TJP                    1           07:29 PM, 13th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:29 PM, 13th Oct                     TJP                    [email-masked]           07:29 PM, 13th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:29 PM, 13th Oct                     TJP                    Ok           07:29 PM, 13th Oct                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:30 PM, 13th Oct                     TJP                             07:31 PM, 13th Oct                     TJP                    I am waiting from last 2 days           07:31 PM, 13th Oct                     TJP                    Nobody is coming to pick           07:31 PM, 13th Oct                     TJP                    I am going to India on weekend pls arrange           07:31 PM, 13th Oct                     TJP                    Before that           07:31 PM, 13th Oct                     TJP                    Pls           07:31 PM, 13th Oct                     TJP                    U there?           07:32 PM, 13th Oct                     TJP                    Kader           07:32 PM, 13th Oct                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:32 PM, 13th Oct                     TJP                    Ok please take your time           07:33 PM, 13th Oct                   Abdulqader                    We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 6 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971509770245).            07:34 PM, 13th Oct                     TJP                    Let me know so I can arrange options           07:34 PM, 13th Oct                   Abdulqader                   Kindly note we'll do our best to collect your order asap and will be contacting you by this number +971509770245           07:35 PM, 13th Oct                     TJP                    The guy  contacted me i was in office i asked him to come after 6pm he told he will not come some other guy will come... Still waiting           07:35 PM, 13th Oct                     TJP                    I have lots of things to do.. I can't wait for him whole evening.. Pls understand           07:35 PM, 13th Oct                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the return as early as possible.            07:36 PM, 13th Oct                   Abdulqader                   Do you have any other inquiries that we can help with?           07:37 PM, 13th Oct                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:40 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5000662